- Claims to be USPS, FedEx, your bank, or the IRS from a regular 10-digit number — real companies text from short codes (5–6 digit numbers like 22000 for USPS or 48773 for FedEx), not random 10-digit numbers
- Contains a link — especially a shortened URL like bit.ly or tinyurl.com — real companies use their own domain in links
- Unexpected delivery fee or "address update required" when you have no pending package
- Urgent language: "Your account will be closed," "Respond within 24 hours," "Final notice"
- Prize, lottery, or gift card offer from a number you don't recognize
- Awkward phrasing, odd spacing, or unusual punctuation — often a sign of automated translation
- Asks you to reply STOP or click a link to opt out — doing either confirms your number is active and live
iPhone: Press & hold message → More… → Forward arrow → Type 7726 → Send
Android: Press & hold message → Forward → Type 7726 → Send
- iPhone (iOS Messages): Messages from unknown senders show a "Report Junk" link at the bottom — tap it to report to Apple and your carrier simultaneously
- Android (Google Messages): Open the conversation → Tap ⋮ → "Report spam" — reports to Google and enables automatic blocking
- T-Mobile: Download the free Scam Shield app — blocks spam texts and calls, no cost on any T-Mobile plan
- AT&T: Open the AT&T app → ActiveArmor → enable spam text blocking (free tier available)
- Verizon: Open My Verizon app → Call Filter → enable spam detection (free tier available)
Hang up or stop responding immediately
No explanation needed. Scammers are trained to keep you engaged. Disengage completely.
Do not call back numbers they gave you
Look up the real company number yourself on their official website or the back of your card.
Screenshot everything
Capture the number, email, messages, and exactly what they said. You will need this for reports.
Block the contact on all platforms
Phone, email, and social media. They may try other channels after you stop responding.
Warn family members
Scammers often target multiple people in the same network after a failed attempt.
Report the attempt
Use the reporting links below. Your report protects others in your community.
Disconnect from WiFi immediately
Turn off WiFi or unplug ethernet. This stops any active data transfer to the attacker.
Do not enter any information on the page
Close the browser tab now. If you already did, assume that information is compromised.
Run a malware scan right now
Use Malwarebytes Free or Windows Defender. Do not wait until later.
Change passwords from a different device
Any account you were logged into is at risk. Start with email and bank accounts.
Enable two-factor authentication
On your email, bank, and social accounts. This stops attackers even if they have your password.
Monitor your accounts for 30 days
Watch for unauthorized charges, password resets you did not request, or new accounts you did not open.
Call your bank or payment app right now
Ask to reverse, recall, or stop the transaction. Use the number on the back of your card.
Gift cards - call the issuer immediately
Call the number on the back of the card. Keep the card and your receipt. Some issuers can freeze unused balances.
File a local police report
Gwinnett County PD non-emergency: (770) 513-5700. You need a report number for bank disputes.
Report to the FTC
reportfraud.ftc.gov generates an official report ID your bank can use in a dispute. Takes 5 minutes.
Document everything
Screenshots, transaction IDs, phone numbers, all communications. More evidence means better recovery.
Change passwords immediately
Start with email - it is the master key to everything else. Then bank accounts, then social media.
If SSN was shared - freeze your credit now
Free at all 3 bureaus: Equifax.com, Experian.com, TransUnion.com. Takes about 10 minutes each.
Check haveibeenpwned.com
See if your email appeared in known data breaches. Free and instant.
If bank or card info was shared - cancel and reissue
Call your bank now. Request new card numbers. Set up transaction alerts.
File at identitytheft.gov
Official government recovery plan tailored to what was stolen. Creates a personal recovery checklist.